Cisco Cisco IP Contact Center Release 4.6.1 Mode D'Emploi
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WebView Template Reference Guide for Cisco Unified CC Enterprise & Hosted, Release 7.5(1)
Chapter 3 Agent Report Templates
Agent By Team Reports
Data:
Media
The media routing domain into which the agent is logged. This is the media routing
domain with which the agent's Skill Group is associated.
Derived from: Media_Routing_Domain.EnterpriseName
domain with which the agent's Skill Group is associated.
Derived from: Media_Routing_Domain.EnterpriseName
Agent Team
The Enterprise Name of the agent team.
Derived from: Agent_Team.EnterpriseName
Derived from: Agent_Team.EnterpriseName
Supervisor
The team's primary supervisor.
Derived from: Person.LastName + ' ' + Person.FirstName
Derived from: Person.LastName + ' ' + Person.FirstName
Total Agents On Team
The count of agents configured for the individual team.
Derived from: Agent_Team_Member
Derived from: Agent_Team_Member
Agents Logged On
The number of agents currently logged on.
Derived from: Count of agents with Agent_Real_Time.AgentState != ‘0’
Derived from: Count of agents with Agent_Real_Time.AgentState != ‘0’
Overview:
Subject
A table summary of the number of agents in various agent states.
Fields applicable to a voice domain only are prefixed with an
asterisk (*). Such fields are not applicable for e-mail or
collaboration media.
Fields applicable to a voice domain only are prefixed with an
asterisk (*). Such fields are not applicable for e-mail or
collaboration media.
Purpose
Provides real-time agent team information on number of agents
assigned to a team, number of agents logged on, number of
agents in different states, and number of agents available to
receive incoming tasks.
assigned to a team, number of agents logged on, number of
agents in different states, and number of agents available to
receive incoming tasks.
Applicable environment IPCC and/or ICM
Template type
Real-time table
Default sort order
Agent Team
Drilldowns available
No
Schema database tables Person
Agent
Media_Routing_Domain
Agent_Real_Time
Agent_Team_Member
Agent_Team