Cisco Cisco IP Contact Center Release 4.6.1 Mode D'Emploi
7-3
WebView Template Reference Guide for Cisco Unified CC Enterprise & Hosted, Release 7.5(1)
Chapter 7 Outbound Option (Blended Agent) Reports
Outbound Option
(IPCC and/or ICM)
(IPCC and/or ICM)
historical table
Summary of
attempts per
Campaign
attempts per
Campaign
Outbound Option
(IPCC and/or ICM)
(IPCC and/or ICM)
historical table
Breakdown of
attempts per
Campaign
attempts per
Campaign
Outbound Option
(IPCC and/or ICM)
(IPCC and/or ICM)
historical table
Summary of
attempts per query
rule within a
campaign
attempts per query
rule within a
campaign
Outbound Option
(IPCC and/or ICM)
(IPCC and/or ICM)
historical table
Breakdown of
attempts per query
rule within a
campaign
attempts per query
rule within a
campaign
Outbound Option
(IPCC and/or ICM)
(IPCC and/or ICM)
historical table
List of consolidated
call and agent
statistics per
campaign
call and agent
statistics per
campaign
Outbound Option
(IPCC and/or ICM)
(IPCC and/or ICM)
historical table
Breakdown of
completed calls
campaign
consolidated
completed calls
campaign
consolidated