Cisco Cisco IP Contact Center Release 4.6.2 Mode D'Emploi
7-17
WebView Template Reference Guide for Cisco Unified CC Enterprise & Hosted, Release 7.5(1)
Chapter 7 Outbound Option (Blended Agent) Reports
Outbound Option Real-Time Reports
No Ringback
The number of contacts today that did not detect a ring back. The Calls with CallResults
4, 27 and 28 are mentioned in this column.
4, 27 and 28 are mentioned in this column.
Derived from: Dialer_Real_Time.NoRingBackDetectHalf
No Dialtone
The number of contacts today that did not detect a dial tone.
Derived from: Dialer_Real_Time.NoDialToneDetectHalf
Fax
The number of contacts today that detected a fax.
Derived from: Dialer_Real_Time.FaxDetectHalf
Network IVR
The number of contacts today that detected a network answering machine.
Derived from: Dialer_Real_Time.NetworkAnsMachineDetectHalf
Answering Machine
The number of contacts today that detected an answering machine.
Derived from: Dialer_Real_Time.AnsweringMachineDetectToday
SIT Tone
The number of contacts today that detected a special information tone (SIT).
Derived from: Dialer_Real_Time.SITToneDetectToday
Agent Rejected
The number of preview/callback contacts today that were rejected by the agent. These
customers will not be dialed.
customers will not be dialed.
Derived from: Dialer_Real_Time.AgentRejectedDetectHalf
Agent Closed
The number of preview/callback contacts that were rejected by the agent (these
customers will not be dialed).
customers will not be dialed).
Derived from: Dialer_Real_Time.AgentClosedDetectHalf
Customer Not Home
The number of contacts today where the party answering the phone was not the
customer.
customer.
Derived from: Dialer_Real_Time.CustomerNotHomeCount
Wrong Number
The number of contacts today where the party answering the phone indicated the
customer didn’t live there.
customer didn’t live there.
Derived from: Dialer_Real_Time.WrongNumberCount