Cisco Cisco IPCC Web Option Mode D'Emploi

IPCC and/or ICM

historical 
table

All fields in the 
Skill_Group_Half_Hour 
table sorted by enterprise 
skill group name. This 
report is for on-line 
viewing, or for export to 
Microsoft Excel.

This report displays the 
same data as the 
perskg27 report, except 
that this report is first 
organized by enterprise 
skill group.

IPCC and/or ICM

real-time 
table

All fields in the 
Skill_Group_Real_Time 
table sorted by enterprise 
skill group name. This 
report is for on-line 
viewing, or for export to 
Microsoft Excel.

This report displays the 
same data as the 
perskg28 report, except 
that this report is first 
organized by enterprise 
skill group.

IPCC and/or ICM

real-time 
table

A summary of all the 
agents that are configured 
for the selected enterprise 
skill group(s), but 
currently not logged in. 

This report displays the 
same data as the 
perskg29 report, except 
that this report is first 
organized by enterprise 
skill group.

Note: If an agent is a 
member of an enterprise 
skill group, then the agent 
will be considered logged 
into each peripheral skill 
group. Therefore, one 
agent logged into one 
enterprise skill group 
composed of five 
peripheral skill groups will 
show up as 5 agents.