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Cisco Cisco IP Contact Center Release 4.6.1 Mode D'Emploi

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WebView Template Reference Guide for Cisco IPCC Enterprise & Hosted Editions
Outbound Option Real-Tme Reports
8      Outbound Option (Blended Agent) Reports
Data:
Campaign Name
The name of the campaign.
Derived from: Campaign.CampaignName
Query Rule Name
The name of the query rule.
Derived from: Query_Rule.QueryRuleName
Start Zone 1 Time
Campaign Start Home time measured in HH:MM:SS format. Campaign Start Home 
time is the start time that a customer can be phoned at home.
Work time and home time can overlap.
Derived from: Campaign.HomeStartHours ':' Campaign.HomeStartMinutes
Query Rule Start Time
The time in HH:MM:SS format that the query rule starts. 
Query rule time is based on the ICM central controller’s time zone. Typically, the ICM 
Adm Workstation from which a query is run is in the ICM central controller’s time zone.
Derived from: Campaign_Query_Rule.StartHours “:” 
Campaign_Query_Rule.StartMinutes
End Zone 1 Time
Campaign End Home time measured in HH:MM:SS format. Campaign End Home time is 
the time beyond which a customer can no longer be phoned at home.
Derived from: Campaign.WorkEndHours ':' Campaign.WorkEndMinutes
Query Rule End Time
The time in HH:MM:SS format that the query rule ends. 
Derived from: Campaign_Query_Rule.EndHours ':' 
Campaign_Query_Rule.EndMinutes
Purpose
To display the currently valid query rule dialing times 
Applicable environment
Outbound Option (IPCC and/or ICM)
Template type
Real-time table
Default sort order
By campaign name, and then by query rule name, query rule 
start time, query rule end time, campaign work start time, 
campaign work end time, campaign home start time, and 
campaign home end time
Drilldowns available
No
Schema database 
tables
Campaign
Campaign_Query_Rule
Query_Rule