Cisco Cisco IP Contact Center Release 4.6.1 Mode D'Emploi
3-21
WebView Template Reference Guide for Cisco IPCC Enterprise & Hosted, Release 7.1(1)
Release 7.1(1)
Chapter 3 CallType Reports
IPCC Call Type Real-Time Reports
Flow Out 30
The number of tasks of this call type flowed out of a service to another call type during
the current half-hour interval. This field increments when a requalify or call type node
is executed in the script.
the current half-hour interval. This field increments when a requalify or call type node
is executed in the script.
Derived from: Call_Type_Real_Time.OverflowOutHalf
Flow Out 5
The number of tasks of this call type flowed to another call type during the current
five-minute interval. This field increments when a requalify or call type node is
executed in the script.
five-minute interval. This field increments when a requalify or call type node is
executed in the script.
Derived from: Call_Type_Real_Time.OverflowOutTo5
Flow Out Today
The number of tasks of this call type flowed to another call type since midnight. This
field increments when a requalify or call type node is executed in the script.
field increments when a requalify or call type node is executed in the script.
Derived from: Call_Type_Real_Time.OverflowOutToday
Tasks Ans 5
The count of tasks that are Answered by the Agent during the rolling five-minute
interval.
interval.
Derived from: Call_Type_Real_Time.CallsAnsweredTo5
Tasks Ans 30
The count of tasks that are Answered by Agent in the current half hour interval
Derived from: Call_Type_Real_Time.CallsAnsweredHalf
Tasks Ans Today
The count of tasks that are Answered by Agent since midnight.
Derived from: Call_Type_Real_Time.CallsAnsweredToday
Tasks No Agents 5
The number of tasks that are sent to targets where the Router has NOT picked an
agent explicitly and has not used a Translation Route during the rolling five-minute
interval.
agent explicitly and has not used a Translation Route during the rolling five-minute
interval.
Derived from: Call_Type_Real_Time.CallsRoutedNonAgentTo5
Tasks No Agents 30
The number of tasks that are sent to targets where the Router has NOT picked an
agent explicitly and has not used a Translation Route during the current half-hour
interval.
agent explicitly and has not used a Translation Route during the current half-hour
interval.
Derived from: Call_Type_Real_Time.CallsRoutedNonAgentHalf
Tasks No Agents Today
The number of tasks that are sent to targets where the Router has NOT picked an
agent explicitly and has not used a Translation Route since midnight.
agent explicitly and has not used a Translation Route since midnight.
Derived from: Call_Type_Real_Time.CallsRoutedNonAgentToday