Cisco Cisco Unified Contact Center Enterprise 9.0(2) Note De Mise
Cisco ICM Software Release 6.0(0) Bill of Materials
Node
CTI OS Agent and Supervisor Desktops
Small Enterprise
Medium Enterprise
Large Enterprise
Hardware:
800MHz or greater Intel Pentium processor
256+ MB RAM
100+ MB available disk space (ATA/IDE acceptable)
3.5" floppy drive
Internal CD-ROM or DVD-ROM drive
1 x 10/100/1000 Ethernet port
Windows compatible full-duplex sound card (if using Media Termination and/or Silent Monitor)
800MHz or greater Intel Pentium processor
256+ MB RAM
100+ MB available disk space (ATA/IDE acceptable)
3.5" floppy drive
Internal CD-ROM or DVD-ROM drive
1 x 10/100/1000 Ethernet port
Windows compatible full-duplex sound card (if using Media Termination and/or Silent Monitor)
CTI OS Supervisor
Desktop
Desktop
Operating System:
See support matrix table below
See support matrix table below
Hardware:
500MHz or greater Intel Pentium processor
256+ MB RAM
100+ MB available disk space (ATA/IDE acceptable)
3.5" floppy drive
Internal CD-ROM or DVD-ROM drive
1 x 10/100/1000 Ethernet port
Windows compatible full-duplex sound card (if using Media Termination)
500MHz or greater Intel Pentium processor
256+ MB RAM
100+ MB available disk space (ATA/IDE acceptable)
3.5" floppy drive
Internal CD-ROM or DVD-ROM drive
1 x 10/100/1000 Ethernet port
Windows compatible full-duplex sound card (if using Media Termination)
CTI OS Agent
Desktop
Desktop
Operating System:
See support matrix table below
See support matrix table below
Cisco Agent Desktop (CAD) Server
The CAD server specifications below apply to (1) servers running base CAD services, (2) servers running the VoIP Monitor service,
and (3) servers running the Recording & Playback service. More details on system configurations can be found in the CAD 6.0
Installation Guide for IPCC Enterprise Edition 6.0(0). Refer to the PG specifications for recommendations for servers where CAD
and CTI OS services are co-resident with a PG (less than 300 Agents). The “Medium Enterprise” guidelines below should be
followed where CAD and CTI OS services are hosted on a dedicated server (301-1000 Agents). VoIP Monitor services can also be
configured co-resident with these CAD and CTI OS services but if SPAN port-based silent monitoring is used (less than 100
Monitored Agents). Exceeding 100 agents with SPAN port based monitoring will require allocating a dedicated VoIP monitor server
as specified below in the “Small Enterprise” guidelines. Recording & Playback Server supports up to 32 simultaneous recordings
when it is co-resident with the CAD/CTI OS/PG server. Scaling up above 32 simultaneous recordings requires moving the Recording
& Playback services to a dedicated server as specified below in the “Small Enterprise” guidelines.
and (3) servers running the Recording & Playback service. More details on system configurations can be found in the CAD 6.0
Installation Guide for IPCC Enterprise Edition 6.0(0). Refer to the PG specifications for recommendations for servers where CAD
and CTI OS services are co-resident with a PG (less than 300 Agents). The “Medium Enterprise” guidelines below should be
followed where CAD and CTI OS services are hosted on a dedicated server (301-1000 Agents). VoIP Monitor services can also be
configured co-resident with these CAD and CTI OS services but if SPAN port-based silent monitoring is used (less than 100
Monitored Agents). Exceeding 100 agents with SPAN port based monitoring will require allocating a dedicated VoIP monitor server
as specified below in the “Small Enterprise” guidelines. Recording & Playback Server supports up to 32 simultaneous recordings
when it is co-resident with the CAD/CTI OS/PG server. Scaling up above 32 simultaneous recordings requires moving the Recording
& Playback services to a dedicated server as specified below in the “Small Enterprise” guidelines.
Node
CAD Server
Small Enterprise
Medium Enterprise
Server Configurations
Dedicated VoIP Monitor server for SPAN port
based monitoring (up to 400 Agents)
based monitoring (up to 400 Agents)
Dedicated Recording & Playback Server (up to
80 simultaneous recordings)
80 simultaneous recordings)
Dedicated CAD and CTI OS server.
(CAD and CTI OS co-resident with PG
supports up to 300 agents)
supports up to 300 agents)
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