Cisco Cisco IP Contact Center Release 4.6.1 Références techniques
2-4
Template Design Guide Using InfoMaker for Cisco Unified ICM/Contact Center Enterprise & Hosted Editions, Release 8.0(1)
Chapter 2 Introduction to Report Templates
About Complex Report Templates
About Complex Report Templates
This guide provides information for creating basic report templates. It does not explain the use of
complex SQL statements and advanced InfoMaker features. For example, many enterprise templates
use:
complex SQL statements and advanced InfoMaker features. For example, many enterprise templates
use:
•
Long lists of computed fields defined within the SQL syntax
•
Rows joined across three or more database tables
•
Group By clauses, which must be defined within the SQL syntax, and cannot be viewed through the
InfoMaker graphical interface
InfoMaker graphical interface
If you need assistance to create complex report templates, ask your Cisco representative about
consulting services.
consulting services.