Cisco Cisco IPCC Web Option Références techniques
A-3
Template Design Guide Using InfoMaker for Cisco Unified ICM/Contact Center Enterprise & Hosted Editions, Release 8.0(1)
Appendix A Creating Sample Report Templates
Sample Real-Time Template
Retrieval Argument
•
Name:
list_of_persvc
•
Type:
Number array
Where Clause
•
Column:
Service.SkillTargetID
•
Operator: in
•
Value: (argument)
:list_of_persvc
Layout:
•
Category:
Service_EnterpriseName
•
Values:
Service_Real_Time_CallsOfferedHalf
•
Title: Calls Offered
•
Graph Type: 3D Pie Chart
Template File Name
custom_real-time-callsoffered
Table 0-1
Sample Real-time Template Specifications (continued)
Component
Description