Cisco Cisco IP Contact Center Release 4.6.1 Guide De Dépannage

Cisco CAD Troubleshooting Guide

80

March 2011

Problem

When backing up and restoring CAD, the CDBRTool fails during the 
restore process.

Solution

Supervisor work flows that use an audio file bigger than 50Kb in size for 
audible alert actions can cause the restore process to fail. Make sure 
that any audio files are no larger than 50Kb.