Cisco Cisco Content Security Management Appliance M1070 Mode D'Emploi

To troubleshoot issues with safelists and blocklists, you can view the log files or system alerts. 

When an email is blocked due to safelist/blocklist settings, the action is logged in the ISQ_log files or 
the antispam log files. Emails that are safelisted are marked as safelisted with an X-SLBL-Result-Safelist 
header. Emails that are blocklisted are marked as blocklisted with an X-SLBL-Result-Blocklist header. 

Alerts are sent out when the database is created or updated, or if there are errors in modifying the 
database or running the safelist/blocklist processes.

For more information about alerts, see 

For more information about log files, see 

Message from a safelisted sender was not delivered. 

Possible causes: 

The message was dropped for malware or content violations. See 

If you have multiple appliances and the sender was recently added to the safelist, then 
safelist/blocklists might not have been synchronized at the time the message was processed. See 

. 

Export the 
safelist/blocklist 

Note the path and filename of the .csv file, and modify as needed. 

Click Backup Now. 

The appliance saves a .csv file to the 

/configuration

 directory of the appliance 

using the following naming convention:

Import the 
safelist/blocklist 

This process will overwrite all existing entries in safelists and 
blocklists for all users. 

Click Select File to Restore. 

Select the desired file from the list of files in your configuration directory. 

Select the safelist/blocklist backup file that you want to restore. 

Click Restore.