Cisco Cisco IP Contact Center Release 4.6.2 Guide De Montage

Note:

•

Data fields that are not listed in these tables are either not mappable (that is, although they
might be populated on a parent system, they have no corresponding value on the child system)
or not available (that is, they are null or zero on the parent.)

•

There are no corresponding fields or tables in the child for the parent Service_File_Minute
table.

AnswerWaitTimeHalf

AnswerWaitTimeToHalf

Network queuing data is
not available at the child
level.

AvgRouterDelayQToHalf

AvgDelayQToHalf

See Note 1.

RouterCallsAbandQToHalf

CallsAbandQToHalf

CallsAnsweredToHalf

CallsAnsweredToHalf

CallsHandledHalf

CallsHandledToHalf

CallsOfferedHalf

CallsOfferedToHalf

See Note 1.

DelayQAbandTimeHalf

DelayQAbandTimeToHalf

HandleTimeHalf

HandleTimeToHalf

HoldTimeToHalf

HoldTimeToHalf

OverflowOutHalf

OverflowOutToHalf

The PeripheralNumber of
this service in the Service

No direct map

SkillTargetID

table maps to the
CallTypeID in the child
table.

TalkTimeHalf

TalkTimeToHalf

TimeZone

TimeZone

Note 1: Any condition on the child causing the call to terminate while in queue is documented
in this field in the database schema. (The child Call Type reports have more granularity with
regard to "error" calls, etc.)

AnswerWaitTimeHalf

AnswerWaitTimeHalf

AnswerWaitTimeTo5

AnswerWaitTimeTo5

AnswerWaitTimeToday

AnswerWaitTimeToday

See Note 1.

AvgRouterDelayQTo5

AvgDelayQATo5

AvgRouterDelayQNow

AvgDelayQNow

See Note 1.

RouterCallsAbandQToHalf

CallsAbandQHalf

Cisco IPCC Gateway Deployment Guide for Unified ICME, Unified CCE, and Unified CCX, Enterprise Releases 7.2(1) and Express Release 5.0(1)