Cisco Cisco IP Contact Center Release 4.6.1 Guide De Montage

Expand server name where the destination database is to be created by clicking the + icon next
to it.

In the Databases folder, drill down and select the appropriate database.

Right-click on the selected database and select Properties.

Select the Data Files tab.

Set file to Automatically grow file.

In the Maximum file size section, click Unrestrict file growth (in MB).

How to Determine the Size of an ICM Database

When migrating from an older ICM/IPCC release to a newer ICM/IPCC release, you need to
lookup the database size of the existing ICM database. This number is used later in the process
to create an ICM database of the same size. This value may be increased depending on planned
ICM 7.0(0) usage patterns. Find the database size either by launching the ICMDBA program
or by launching the Microsoft ISQL_w program on the SQL Server.

Using ICMDBA

Select Start > Run.

In the Run dialog type 

 and click OK (or press Enter).

At the command prompt type icmdba.

Drill down to the Logger/HDS database.

Right-click cust_sideX and select Properties to observe the database size.

Using SQL Enterprise Manager

On a system that has Microsoft SQL Server 2000 installed, navigate to the SQL Server 2000
install directory (by default at C:\Program Files\Microsoft SQL Server\MSSQL\Install).

On the SQL Server systems, launch Start > Programs > Microsoft SQL Server> ISQL_w.

Upgrade Guide Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.0(0)