Cisco Cisco Agent Desktop 8.0 Mode D'Emploi
Cisco Supervisor Desktop User’s Guide 6.0(2)
4
10-July-07
For a complete listing of Cisco TAC contacts, go to this URL:
TAC Case Priority Definitions
To ensure that all cases are reported in a standard format, Cisco has established case
priority definitions.
priority definitions.
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Priority 1 (P1)—Your network is “down” or there is a critical impact to your business
operations. You and Cisco will commit all necessary resources around the clock to
resolve the situation.
operations. You and Cisco will commit all necessary resources around the clock to
resolve the situation.
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Priority 2 (P2)—Operation of an existing network is severely degraded, or significant
aspects of your business operation are negatively affected by inadequate
performance of Cisco products. You and Cisco will commit full-time resources
during normal business hours to resolve the situation.
aspects of your business operation are negatively affected by inadequate
performance of Cisco products. You and Cisco will commit full-time resources
during normal business hours to resolve the situation.
■
Priority 3 (P3)—Operational performance of your network is impaired, but most
business operations remain functional. You and Cisco will commit resources during
normal business hours to restore service to satisfactory levels.
business operations remain functional. You and Cisco will commit resources during
normal business hours to restore service to satisfactory levels.
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Priority 4 (P4)—You require information or assistance with Cisco product
capabilities, installation, or configuration. There is little or no effect on your business
operations.
capabilities, installation, or configuration. There is little or no effect on your business
operations.
Obtaining Additional Publications and
Information
Information
Information about Cisco products, technologies, and network solutions is available from
various online and printed sources.
various online and printed sources.
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The Cisco Product Catalog describes the networking products offered by Cisco
Systems, as well as ordering and customer support services. Access the Cisco
Product Catalog at this URL:
Systems, as well as ordering and customer support services. Access the Cisco
Product Catalog at this URL:
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Cisco Press publishes a wide range of networking publications. Cisco suggests
these titles for new and experienced users: Internetworking Terms and Acronyms
Dictionary, Internetworking Technology Handbook, Internetworking Troubleshooting
Guide, and the Internetworking Design Guide. For current Cisco Press titles and
other information, go to Cisco Press online at this URL:
these titles for new and experienced users: Internetworking Terms and Acronyms
Dictionary, Internetworking Technology Handbook, Internetworking Troubleshooting
Guide, and the Internetworking Design Guide. For current Cisco Press titles and
other information, go to Cisco Press online at this URL:
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Packet magazine is the Cisco quarterly publication that provides the latest
networking trends, technology breakthroughs, and Cisco products and solutions to
help industry professionals get the most from their networking investment. Included
are networking deployment and troubleshooting tips, configuration examples,
customer case studies, tutorials and training, certification information, and links to
numerous in-depth online resources. You can access Packet magazine at this URL:
networking trends, technology breakthroughs, and Cisco products and solutions to
help industry professionals get the most from their networking investment. Included
are networking deployment and troubleshooting tips, configuration examples,
customer case studies, tutorials and training, certification information, and links to
numerous in-depth online resources. You can access Packet magazine at this URL: