Cisco Cisco Agent Desktop 9.0 Mode D'Emploi
Cisco Desktop Product Suite 4.6: Desktop Administrator User’s Guide
6-2
February 24, 2005
Setting Up an ANI-Based Screen Pop
Premise
Rock Coast Products wants to use the ANI as the basis for a screen pop
containing customer contact information.
containing customer contact information.
Procedure
Set up a macro to search for the ANI in a Microsoft Outlook 2000 contact list.
NOTE:
This example uses Microsoft Outlook 2000 SR-1(9.0.0.3821). If
you have a different version, your keystrokes may vary.
1. Open Outlook.
2. In the Navigation pane of Desktop Administrator, click Desktop
Configuration > Work Flow Groups > Agents, select a work flow group,
and then click Work Flow.
and then click Work Flow.
The Work Flow Setup window appears. (See Figure 3-18.)
3. Select Ringing from the Events list box, and then click New under the
Rules area.
The New Rule Name dialog box appears. (See Figure 3-19.)
4. Enter a name (for example, CustContact), and then click OK.
The Work Flow Setup window appears.
The new rule appears in the Rules list.
5. Select the new rule, and then click Edit next to the first Data Field
Conditions field.
The Data Field Conditions dialog box appears. (See Figure 3-20.)
6. Select Calling# from the Data Field drop-down list, check the Enable
Condition check box, check the Is Not Empty data field filter, and then
click OK.
click OK.
The Data Field Conditions dialog box closes, and the Work Flow Setup
window appears.
window appears.
7. Check the Enable Rule check box, and then click Any Condition is True.
8. Click Add under the Actions area to create a new action for the event.
The Select Action dialog box appears.
9. In the Select Action dialog box, select the Run Macro tab and then click
New.