Cisco Cisco Agent Desktop 9.0 Mode D'Emploi
Cisco Desktop Product Suite 4.6: Desktop Administrator User’s Guide
2-10
February 24, 2005
X To enable desktop monitoring:
■
Check the device’s Enable Desktop Monitoring check box.
VoIP Monitor Server Monitoring
If your system has only one VoIP Monitor server, it is not necessary to set a
default monitor server or to manually assign each device to that single monitor.
The VoIP Monitor server assumes that each device is assigned to it as the only
available monitor server.
default monitor server or to manually assign each device to that single monitor.
The VoIP Monitor server assumes that each device is assigned to it as the only
available monitor server.
It is advisable to select a default monitor server to avoid the possibility of having
devices unassigned to any monitor server. This situation can arise when there is
more than one VoIP Monitor server in the system.
devices unassigned to any monitor server. This situation can arise when there is
more than one VoIP Monitor server in the system.
Modifications you make in the VoIP Monitor window go into effect immediately.
Devices Displayed in the VoIP Monitor Window
The VoIP Monitor window displays all devices set up in the CallManager.
If a phone is configured for extension mobility, the Extension field displays the
static extension assigned to the device’s MAC address, if a static extension is set
up. If no static extension is set up, the Extension field is blank.
static extension assigned to the device’s MAC address, if a static extension is set
up. If no static extension is set up, the Extension field is blank.
NOTE:
We recommend you assign a static extension to an extension
mobility device to make administration easier.
X To set a default VoIP Monitor server:
■
From the Default VoIP Monitor Server field, choose a monitor server.
The monitor server you choose is set as the default monitor server for your
system. Any device not assigned to a specific VoIP Monitor server is
monitored by the default monitor server.
system. Any device not assigned to a specific VoIP Monitor server is
monitored by the default monitor server.
X To assign a device to a specific VoIP Monitor server:
1. Using either the device’s extension or the MAC address, locate the device
you wish to assign to a specific VoIP Monitor server.
You can click on a column header to sort the column in ascending or
descending order to make your search easier.
descending order to make your search easier.