Cisco Cisco Agent Desktop 8.5 Mode D'Emploi

Setting Up a Task Button for After-Call Work

January 16, 2013

231

13. Use your mouse to maximize Outlook, then type the following macro 

keystrokes.

Macro Keystrokes

Action

[CONTROL] V

Paste the amount of sale in the body of the message.

.

Add a period to the sentence.

[SPACE]

Type “Your order is in the mail.” to finish the email 
message.

[SHIFT] Y

O

U

R

[SPACE]

O

R

D

E

R

[SPACE]

I

S

[SPACE]

I

N

[SPACE]

T

H

E

[SPACE]

M

A