Cisco Cisco IP Contact Center Release 4.6.2 Références techniques

 (via PeripheralID)

 (via MRDomainID)

MaxCallsInProgress

The maximum number of calls in progress at any 
sample point during the reporting period.  This is 
implemented as the highest value of 
PeripheralRealTime.CallsInProgress encountered 
during the above sampling.

DBINT

NULL

MRDomainID

The ID for the Media Routing Domain associated 
with this peripheral.

DBINT

PK, FK

NOT NULL

NumberOfSamples

The number of calls-in-progress sample periods.

DBINT

NULL

PeripheralID

Identifier for the peripheral.

DBSMALLINT

PK, FK

NOT NULL

RecoveryKey

A unique ID assigned to each record and used 
internally by the ICM/IPCC Enterprise software to 
track the record.

DBFLT8

AK-1

NOT NULL

ServiceLevelAbandToHalf

Number of calls to the peripheral abandoned 
within the service level threshold during the half- 
hour interval.

DBINT

NULL

ServiceLevelCallsOfferedToHalf

Number of calls to the peripheral that had a 

 during the half- hour interval.

DBINT

NULL

ServiceLevelCallsToHalf

Number of calls to the peripheral answered within 
the service level threshold during the half- hour 
interval.

DBINT

NULL

ServiceLevelToHalf

The ICM software service level for the peripheral 
during the half- hour interval.

DBFLT4

NULL

ServiceLevelType

Service Level  Type used to calculate Service level 
for this interval.

DBINT

NULL

TimeZone

The time zone for the date and time. The value is 
the offset in minutes from GMT.

DBINT

PK

NOT NULL

TotalCallsInProgressSamples

The total of PeripheralRealTime. CallsInProgress 
at all sample points during the half-hour period.  
For example, if there are 3 samples, and the 
number of calls in progress at those points in time 
are 20, 25 and 15, then 
TotalCallsInProgressSamples is 60.

DBINT

NULL