Cisco Cisco E-Mail Manager Unity Integration Option Mode D'Emploi
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Cisco ICM Software Custom Screen Builder User Guide
A P P E N D I X
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Template Libraries and Report Categories
This appendix describes how ICM stores report templates and provides a listing of
WebView report categories. It contains these sections:
WebView report categories. It contains these sections:
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About Template Libraries
ICM report templates are stored in and accessed from PowerBuilder library files
(PBLs) on your ICM Workstation server. A separate library file exists for each
WebView report category (e.g., call type, routing client), and each library file is stored
in its own subdirectory within the icm\<icm_instance_name>\aw\custom
directory.
(PBLs) on your ICM Workstation server. A separate library file exists for each
WebView report category (e.g., call type, routing client), and each library file is stored
in its own subdirectory within the icm\<icm_instance_name>\aw\custom
directory.
It’s important that you select the appropriate library when creating a new template: this
is what associates the template with a specific WebView report category, ensuring that
it displays under the correct menu in WebView and has access to the correct retrieval
values.
is what associates the template with a specific WebView report category, ensuring that
it displays under the correct menu in WebView and has access to the correct retrieval
values.
Both real-time and historical templates are stored in the same library file for a specific
report category. So, for example, the templates for call type real-time and historical
reports are all stored in the library file located in the caltyp subdirectory.
report category. So, for example, the templates for call type real-time and historical
reports are all stored in the library file located in the caltyp subdirectory.
WebView will only recognize and display templates from the standard libraries that
ship with ICM. In other words, you cannot create your own library files and display
their templates in WebView. However, you can create you own libraries to store
templates under development, or templates that you want to remove from WebView but
retain for possible future use. See the InfoMaker documentation for instructions on
creating new libraries.
ship with ICM. In other words, you cannot create your own library files and display
their templates in WebView. However, you can create you own libraries to store
templates under development, or templates that you want to remove from WebView but
retain for possible future use. See the InfoMaker documentation for instructions on
creating new libraries.
About WebView Report Categories
The following table lists all WebView report categories, and their associations: