Cisco Cisco IP Contact Center Release 4.6.2 Références techniques
2-258
Cisco ICM Software Database Schema Handbook
78-11677-04
Chapter 2 Table Details
Skill_Group_Real_Time Table
PreviewCallsTimeTo5
Total handle time, in seconds, for completed
outbound Preview calls handled by agents in the
skill group during the current five-minute
interval. Handle time includes WorkTime,
TalkTime, and HoldTime, all of which are taken
from the Termination_Call_Detail records. The
PreviewCallsTime value includes the time spent
from the call being initiated to the time the agent
completes after-call work time for the call. The
value is updated in the database when the
after-call work time associated with the call (if
any) has completed.
outbound Preview calls handled by agents in the
skill group during the current five-minute
interval. Handle time includes WorkTime,
TalkTime, and HoldTime, all of which are taken
from the Termination_Call_Detail records. The
PreviewCallsTime value includes the time spent
from the call being initiated to the time the agent
completes after-call work time for the call. The
value is updated in the database when the
after-call work time associated with the call (if
any) has completed.
int
NULL
PreviewCallsTalkTimeTo5
Total talk time, in seconds, for completed
outbound Preview calls handled by agents in the
skill group during the current five-minute
interval. This value includes the time spent from
the call being initiated to the time the agent
begins after-call work for the call. It is based on
TalkTime from Termination_Call_Detail. It
therefore includes the HoldTime associated with
the call. PreviewCallsTalkTime is updated in the
database when the after-call work time associated
with the call (if any) has completed.
outbound Preview calls handled by agents in the
skill group during the current five-minute
interval. This value includes the time spent from
the call being initiated to the time the agent
begins after-call work for the call. It is based on
TalkTime from Termination_Call_Detail. It
therefore includes the HoldTime associated with
the call. PreviewCallsTalkTime is updated in the
database when the after-call work time associated
with the call (if any) has completed.
int
NULL
ReserveCallsTo5
Total number of agent reservation calls made by
agents in the skill group during the current
five-minute interval. The value is updated in the
database when the after-call work time associated
with the call (if any) has completed.
agents in the skill group during the current
five-minute interval. The value is updated in the
database when the after-call work time associated
with the call (if any) has completed.
int
NULL
ReserveCallsTimeTo5
Total handle time, in seconds, for completed
agent reservation calls handled by agents in the
skill group during the current five-minute
interval. Handle time includes WorkTime,
TalkTime, and HoldTime, all of which are taken
from the Termination_Call_Detail records. The
ReserveCallsTime value includes the time spent
from the call being initiated to the time the agent
completes after-call work time for the call. The
value is updated in the database when the
after-call work time associated with the call (if
any) has completed.
agent reservation calls handled by agents in the
skill group during the current five-minute
interval. Handle time includes WorkTime,
TalkTime, and HoldTime, all of which are taken
from the Termination_Call_Detail records. The
ReserveCallsTime value includes the time spent
from the call being initiated to the time the agent
completes after-call work time for the call. The
value is updated in the database when the
after-call work time associated with the call (if
any) has completed.
int
NULL
Table 2-178 Skill_Group_Real_Time Table (continued)
Field Name
Description
Data Type
Keys and Null
Option
Option