Cisco Cisco IP Contact Center Release 4.6.1 Références techniques
2-40
Cisco ICM Software Database Schema Handbook
78-11677-04
Chapter 2 Table Details
Blended_Agent_Options Table
Blended_Agent_Options Table
Contains all options that are global to a Blended Agent deployment. There is only one row in this table.
Use the Blended Agent Configuration option within ICM Configuration Manager to modify the Blended
Agent Options records.
Agent Options records.
HDSPropertyEnabled
Indicates whether the Historical Data Server
property is enabled:
property is enabled:
Y = Yes (enabled)
N = No (not enabled)
N = No (not enabled)
char
NOT NULL
AWType
The AW type:
0 = Standard
1 = NAM
2 = CICM
3 = Limited AW.
1 = NAM
2 = CICM
3 = Limited AW.
int
NOT NULL
Table 2-25
Field Name
Description
Data Type
Keys and Null
Option
Option
Table 2-26 Blen d_Agent_Options Table
Field Name
Description
Data Type
Keys and Null
Option
Option
DialStartHours
The earliest valid hour to call a contact (in 24-hour
format). The hour value is based on the contact's local
time.
format). The hour value is based on the contact's local
time.
int
NOT NULL
DialStartMinutes
The earliest valid minute to call a contact. The minutes
value is based on the contact's local time.
value is based on the contact's local time.
int
NOT NULL
DialEndHours
The latest valid hour to call a contact (in 24-hour format).
The hour value is based on the contact's local time.
The hour value is based on the contact's local time.
int
NOT NULL
DialEndMinutes
The latest valid minute to call a contact. The minutes
value is based on the contact’s local time.
value is based on the contact’s local time.
int
NOT NULL
ChangeStamp
Incremented when the record is changed in the central
database.
database.
int
NOT NULL