Cisco Cisco IPCC Web Option Références techniques
2-94
Cisco ICM Software Database Schema Handbook
78-11677-04
Chapter 2 Table Details
Galaxy_Gate Table
QueueLimitingRejectCount
Number of external, internal gate transfer, and
internal gate calls that were rejected
internal gate calls that were rejected
smallint
NOT NULL
CallsTransferredIn
Number of calls directly transferred to primary
agents for this gate.
agents for this gate.
int
NOT NULL
PrimaryAssignedTime
Total time, in seconds, that agents had a primary
assignment for this gate.
assignment for this gate.
int
NOT NULL
SecondaryAssignedTime
Total time, in seconds, that agents had a
secondary assignment for this gate.
secondary assignment for this gate.
int
NOT NULL
PrimaryPluggedTime
Total time, in seconds, that primary agents were
plugged into this gate.
plugged into this gate.
int
NOT NULL
SecondaryPluggedTime
Total time, in seconds, that secondary agents
were plugged into this gate.
were plugged into this gate.
int
NOT NULL
PrimaryAvailableTime
Total time, in seconds that primary agents were
in the Available state for this gate.
in the Available state for this gate.
int
NOT NULL
PrimaryTalkTime
Total time, in seconds, that primary agents were
connected to external, internal gate transfer, or
internal gate calls for the gate.
connected to external, internal gate transfer, or
internal gate calls for the gate.
int
NOT NULL
SecondaryTalkTime
Total time, in seconds, that secondary agents
were connected to external, internal gate
transfer, or internal gate calls for the gate.
were connected to external, internal gate
transfer, or internal gate calls for the gate.
int
NOT NULL
OverflowTalkTime
Total time, in seconds, that primary agents for
this gate were connected to external, internal
gate transfer, or internal gate calls as a
secondary assignment.
this gate were connected to external, internal
gate transfer, or internal gate calls as a
secondary assignment.
int
NOT NULL
PrimaryODTalkTime
Total time, in seconds, that primary agents for
this gate were connected to
overflow/diversion-in calls.
this gate were connected to
overflow/diversion-in calls.
int
NOT NULL
SecondaryODTalkTime
Total time, in seconds, that secondary agents for
this gate were connected to
overflow/diversion-in calls.
this gate were connected to
overflow/diversion-in calls.
int
NOT NULL
OverflowODTalkTime
Total time, in seconds, that primary agents for
this gate were connected to
overflow/diversion-in calls as a secondary
assignment.
this gate were connected to
overflow/diversion-in calls as a secondary
assignment.
int
NOT NULL
PrimaryCallWorkTime
Total time, in seconds, that primary agents for
this gate spent in wrap-up after external, internal
gate transfer, and internal gate calls for this gate.
this gate spent in wrap-up after external, internal
gate transfer, and internal gate calls for this gate.
int
NOT NULL
SecondaryCallWorkTime
Total time, in seconds, that secondary agents for
this gate spent in wrap-up after external, internal
gate transfer, and internal gate calls for this gate.
this gate spent in wrap-up after external, internal
gate transfer, and internal gate calls for this gate.
int
NOT NULL
Table 2-79 Galaxy_Gate Table (continued)
Field Name
Description
Data Type
Keys and Null
Option
Option