Cisco Cisco IPCC Web Option Références techniques

Agent (via AgentDeskSettingsID)

Peripheral (via AgentDeskSettingsID)

OutboundAccessOperatorAssisted

Indicates whether the agent can initiate operator 
assisted calls: 

Y = Yes, agent can initiate calls.
N = No, agent cannot initiate calls.

char(1)

NOT NULL

OutboundAccessPBX

Indicates whether the agent can initiate outbound 
PBX calls: 

Y = Yes, agent can initiate calls.
N = No, agent cannot initiate calls.

char(1)

NOT NULL

NonACDCallsAllowed

Indicates whether the agent can place or handle 
non-ACD calls: 

Y = Yes, agent can place or handle non-ACD calls.
N = No, agent cannot place or handle non-ACD 
calls.

char(1)

NOT NULL

QualityRecordingRate

Indicates how frequently calls to the agent are 
recorded.

int

NULL

RingNoAnswerTime

Number of seconds a call may ring at the agent’s 
station before being redirected.

int

NULL

DefaultDevicePortAddress

Optional value to override the default port address 
for the agent telephony device.

varchar(32)

NULL

AgentCanSelectGroup

Indicates whether the agent can select which groups 
they are logged in to.

char(1)

NOT NULL

SilentMonitorWarningMessage

Specifies whether a warning message box will 
appear on the agent’s desktop when silent 
monitoring is started: 

1 = A warning message box will appear.
0 = A warning message box will not appear.

int

NULL

SilentMonitorAudibleIndication

Specifies whether an audio click will sound when 
silent monitoring is started: 

1 = An audible click will sound.
0 = An audible click will not sound.

int

NULL

ChangeStamp

Incremented when the record is changed in the 
central database.

int

NOT NULL