Cisco Cisco Email Security Appliance C160 Mode D'Emploi
40-30
Cisco AsyncOS 9.1 for Email User Guide
Chapter 40 Testing and Troubleshooting
Working with Technical Support
Procedure
Step 1
Log in to the appliance.
Step 2
From the top right side of the GUI window, choose Help and Support > Remote Access.
Step 3
Click Enable.
Step 4
Enter information:
Step 5
Click Submit.
What To Do Next
When remote access for support personnel is no longer required, see
Enabling Remote Access to Appliances Without a Direct Internet Connection
For appliances without a direct internet connection, access is made through a second appliance that is
connected to the internet.
connected to the internet.
Before You Begin
•
The appliance must be able to connect on port 22 to a second appliance that is connected to the
internet.
internet.
•
On the appliance with the internet connection, follow the procedure in
to create a support tunnel to that appliance.
Procedure
Step 1
From the command-line interface of the appliance requiring support, enter the
techsupport
command.
Step 2
Enter
sshaccess
.
Step 3
Follow the prompts.
What To Do Next
When remote access for support personnel is no longer required, see the following:
Option Description
Customer Support Password
This interim password and the appliance serial number (for
physical appliances) or VLN (for virtual appliances) will be used
to generate a password for Support access.
physical appliances) or VLN (for virtual appliances) will be used
to generate a password for Support access.
Secure Tunnel
Select the check box to use a secure tunnel for the remote access
connection.
connection.
Enter a port for the connection.
The default is port 25, which will work in most environments.