Cisco Cisco Agent Desktop 9.0 Guide De Montage
Reinstalling CAD Services in a High Availability System
February 21, 2013
125
Reinstalling CAD Services in a High
Availability System
Availability System
If your configuration is a high availability (HA) system, the following procedure must be
followed to reinstall the CAD services. This ensures that the LDAP database will not be
corrupted when CAD is reinstalled. The desktop applications remain unaffected in this
process.
followed to reinstall the CAD services. This ensures that the LDAP database will not be
corrupted when CAD is reinstalled. The desktop applications remain unaffected in this
process.
It is recommended that you schedule this activity for a contact center down time to
lessen the impact on the contact center.
lessen the impact on the contact center.
To reinstall the CAD services in an HA system:
1. On the Side B server, run CAD Configuration Setup (postinstall.exe) and
navigate to the Replication step. Turn off Directory Services Replication, and
click Apply.
click Apply.
2. On the Side B server, uninstall all service releases (SRs) and engineering tests
(ETs), if any, and then uninstall the CAD services.
3. On the Side A server, uninstall all SRs and ETs, if any, and then uninstall the
CAD services.
4. Restart both servers.
6. Reinstall the CAD services and any SRs and ETs on Side B.
7. Reestablish replication. On the Side B server, run CAD Configuration Setup
again, and navigate to the Replication step. Turn on Directory Services
replication, enter the Side A and Side B server IP addresses, and click Apply.
replication, enter the Side A and Side B server IP addresses, and click Apply.