Cisco Cisco Agent Desktop 10.5 Guide De Montage
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February 21, 2013
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Before You Install CAD 8.0
Overview
Before you install CAD 8.0, you must complete the following tasks.
■
Configure agents in Unified ICM.
■
Prepare user accounts and permissions for CAD to integrate with other
Unified CCE components.
Unified CCE components.
■
If desired, configure Microsoft SQL Server 2005 for CAD 8.0. For information
on your data storage options, see
on your data storage options, see
.
These tasks are described below.