Samsung T31D310EX Manuel D’Utilisation

Troubleshooting

If you have any questions about the LED TV, first refer to this list. If none of these troubleshooting tips apply, please visit
“www.samsung.com,” then click on Support, or contact the call centre listed on the back-cover of this manual.

Issues

Solutions and Explanations

Picture Quality

• First of all, please perform the

Picture Test

and confirm that your TV is properly

displaying test image. (go to

Support

Self Diagnosis

Picture Test

) If the

test image is properly displayed, the poor picture may caused by the source or
signal.

The TV image does not look
as good as it did in the store.

• If you have an analogue cable/set top box, upgrade to a digital set top box. Use

HDMI or Component cables to deliver HD (high definition) picture quality.

• Cable/Satellite subscribers: Try HD stations from the channel line up.

• Aerial connection: Try HD stations after performing Auto tuning.

• Many HD channels are up scaled from SD (Standard Definition) contents.

• Adjust the Cable/Set top box video output resolution to 1080i or 720p.

• Make sure you are watching the TV at the minimum recommended distance

based on the size and definition of the signal.

The picture is distorted:
macroblock error, small block,
dots, pixelization

• Compression of video contents may cause picture distortion especially in fast

moving pictures such as sports and action movies.

• Low signal level or bad quality can cause picture distortion. This is not a TV issue.

• Mobile phones used close to the TV (cca up to 1m) may cause noise in picture on

analogue and digital TV.

Colour is wrong or missing.

• If you’re using a component connection, make sure the component cables are

connected to the correct jacks. Incorrect or loose connections may cause colour
problems or a blank screen.

There is poor colour or
brightness.

• Adjust the Picture options in the TV menu. (go to

Picture Mode

Colour

Brightness

Sharpness

)

• Adjust

Energy Saving

option in the TV menu. (go to

System

Eco

Solution

Energy Saving

)

• Try resetting the picture to view the default picture settings. (go to

Picture

Reset Picture

)

There is a dotted line on the
edge of the screen.

• If the picture size is set to Screen Fit, change it to 16:9.

• Change cable/satellite box resolution.

The picture is black and white.

• If you are using an AV composite input, connect the video cable (yellow) to the

Green jack of component input 1 on the TV.

When changing channels, the
picture freezes or is distorted
or delayed.

• If connected with a cable box, please try to reset the cable box. Reconnect the

AC cord and wait until the cable box reboots. It may take up to 20 minutes.

• Set the output resolution of the cable box to 1080i or 720p.

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English - 69

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