Samsung C27H711QEU Manuel D’Utilisation

Appendix

Chapter 10

Responsibility for the Pay Service (Cost to

Customers)

― When the service is requested, in spite of in warranty, we may charge you for a visit from a service

technician in the following cases.

Not a product defect

Cleaning of the product, Adjustment, Explanation, Re-installation and etc.

• If a service technician gives instructions on how to use product or simply adjusts options without

disassembling product.

• If a defect is caused by external environmental factors (Internet, Antenna, Wired Signal, etc.)

• If a product is reinstalled or devices are connected additionally after installing the purchased

product for the first time.

• If a product is reinstalled to move to a different spot or to move to a different house.

• If customer requests instructions on how to use because of another company's product.

• If customer requests instructions on how to use the network or another company's Program.

• If customer requests software installation and setup for the product.

• If a service technician removes/cleans dusts or foreign materials inside of the product.

• If customer requests an installation additionally after purchasing a product through home-

shopping or online.

A Product damage caused by customer's fault

Product damage caused by customer's mishandling or wrong repair
If a product damage is caused by;

• External impact or drop.

• Use of supplies or separatly sold product unspecified by Samsung.

• Repair from a person besides an engineer of outsourcing service company or partner of Samsung

Electronics Co., Ltd.

• Remodeling or repairing the product by customer.

• Using it with incorrect voltage or non-authorised electrical connections.

• Not following the "cautions" in User Manual.

Others

• If product fails by natural disaster. (lightning, fire, earthquake, flood damage, etc)

• If consumable components are all used up. (Battery, Toner, Fluorescent lights, Head, Vibrator,

Lamp, Filter, Ribbon, etc.)

― If customer requests a service in case the product has no defect, service fee may be charged. So please

read User Manual first.