Samsung 蓝光播放器 BD-H5900 Manuel D’Utilisation

Appendix

Before requesting service, please try the following solutions.

PROBLEM

SOLUTION

No operation can be 

performed with the remote 

control.

• Check the batteries in the remote control. They may need replacing.

• Operate the remote control at a distance of no more than 6.1m from 

the player.

• Remove batteries and hold down one or more buttons for several 

minutes to drain the microprocessor inside the remote control to reset 

it. Reinstall batteries and try to operate the remote control again.

Disc does not play.

• Ensure that the disc is installed with the label side facing up.

• Check the region number of the Blu-ray Disc/DVD.

Disc Menu does not appear. • Ensure that the disc has disc menus.
The prohibition message 

appears on the screen.

• This message appears when an invalid button is pressed.

• The Blu-ray Disc/DVD’s software doesn’t support the feature (e.g., angles).

• You’ve requested a title or chapter number or search time that is out of range.

Play mode differs from the 

Setup Menu selection.

• Some of the functions selected in the Setup Menu may not work 

properly if the disc is not encoded with the corresponding function.

The screen ratio cannot be 

changed.

• The Screen Ratio is fixed on your Blu-ray Disc/DVD.

• This is not a problem with the player.

No audio.

• Make sure you have selected the correct Digital Output in the Audio Options Menu.

The screen is blank.

• If the HDMI output is set to a resolution your TV cannot support (for 

example, 1080p), you may not see a picture on your TV.

• Press the @ button (on top panel) for more than 5 seconds with no 

disc inside. All settings will revert to the factory settings.

• When the factory default settings are restored, all stored user BD data 

is deleted.

PROBLEM

SOLUTION

Forgot password

• Press the @ button (on top panel) for more than 5 seconds with no disc 

inside. All settings including the password will revert to the factory settings. 

Don’t use this unless absolutely necessary.

• When the factory default settings are restored, all stored user BD 

data is deleted.

The picture is noisy or 

distorted

• Make sure that the disc is not dirty or scratched.

• Clean the disc.

No HDMI output.

• Check the connection between the TV and the HDMI jack of the player.

• Check if your TV supports 576p/480p, 720p, 1080i, or 1080p 

HDMI input resolutions.

Abnormal HDMI output 

screen.

• If random noise appears on the screen, it means that TV does not 

support HDCP (High-bandwidth Digital Content Protection).

If you experience other 

problems.

• Go to the contents and find the section of the user manual that 

contains the explanations regarding the current problem, and 

follow the procedure once again.

• If the problem still cannot be solved, please contact your nearest 

Samsung authorised service centre.

AllShare function

I can see folders shared 

through AllShare, but I 

cannot see the files.

• AllShares shows only files corresponding to the Image, Music, and 

Movie categories. Files that do not correspond to these categories 

are not displayed.

Video is played 

intermittently.

• Check if the network is stable. 

• Check if the network cable is properly connected and if the 

network is overloaded. 

• The wireless connection between the AllShare compatible device 

and the player is unstable. 

Check the connection.

AllShare connection 

between Player and PC 

is unstable.

• The IP address under the same subnetwork should be unique. If 

they are not, IP interference can cause this phenomenon. 

• Check if you have a firewall enabled. 

If so, disable the firewall function.