Samsung Family Hub 4-Door Flex RF22K9581S Series Manuel D’Utilisation

Troubleshooting

English

68 

Troubleshooting

Samsung Smart Home

Symptom

Action

Could not find 
“Samsung Smart 
Home” in the app 
market.

•  The Samsung Smart Home app is available for smartphones 

that run Android 4.0 (ICS) or higher, or iOS 7.0 or higher. 

The Samsung Smart 
Home app fails to 
operate.

•  The Samsung Smart Home app is available on applicable 

models only.

•  The old Samsung Smart Refrigerator app cannot connect with 

Samsung Smart Home models.

The Samsung Smart 
Home app is installed 
but is not connected 
to my refrigerator.

•  You must log into your Samsung account to use the app.
•  Make sure that your router is operating normally.
•  If you have not connected your refrigerator to the Samsung 

Smart Home App after the app was installed, you must make 
connection using the device registration function of the app.

Could not log into the 
app.

•  You must log into your Samsung account to use the app.
•  If you don’t have a Samsung account, follow the app’s 

onscreen instructions to create one.

An error message 
appears when I 
try to register my 
refrigerator.

•  Easy Connection may fail due to the distance from your 

access point (AP) or electrical interference from the 
surrounding environment. Wait a moment and try again.

The Samsung 
Smart Home app 
is successfully 
connected to my 
refrigerator but does 
not run.

•  Exit and restart the Samsung Smart Home app or disconnect 

and reconnect the router.

•  Unplug the power cord of the refrigerator, and then plug it in 

again after 1 minute.

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2016-07-21     5:09:44