Samsung Activewash Top Load Washer Manuel D’Utilisation
60 English
Tr
ouble
shoo
ting
Troubleshooting
No
Code
Meaning
4
4C2
• Make sure the cold water supply hose is firmly connected to the
cold water tap.
If it is connected to the hot water tap, laundry may be
damaged when some cycles are run.
cold water tap.
If it is connected to the hot water tap, laundry may be
damaged when some cycles are run.
5
5C
Water is not draining.
• Make sure the drain hose is not frozen or clogged.
• Make sure the drain hose is positioned correctly, depending on
the connection type.
• Clean the mesh debris filter as it may be clogged.
• Make sure the drain hose is straight all the way to the
drain system.
• Turn off the washer, unplug it, wait one minute, and then plug
the washer in again. If the information code remains, contact a
Samsung customer service center.
• Make sure the drain hose is not frozen or clogged.
• Make sure the drain hose is positioned correctly, depending on
the connection type.
• Clean the mesh debris filter as it may be clogged.
• Make sure the drain hose is straight all the way to the
drain system.
• Turn off the washer, unplug it, wait one minute, and then plug
the washer in again. If the information code remains, contact a
Samsung customer service center.
6
9C1
The electronic control needs to be checked (Over Voltage Error).
• Check if power is supplied properly.
• Turn off the washer, unplug it, wait one minute, and then plug
the washer in again. If the information code remains, contact a
Samsung customer service center.
• Check if power is supplied properly.
• Turn off the washer, unplug it, wait one minute, and then plug
the washer in again. If the information code remains, contact a
Samsung customer service center.
7
9C2
Low voltage detected
• Check if the power cord is plugged in.
• Turn off the washer, unplug it, wait one minute, and then plug
the washer in again. If the information code remains, contact a
Samsung customer service center.
• Check if the power cord is plugged in.
• Turn off the washer, unplug it, wait one minute, and then plug
the washer in again. If the information code remains, contact a
Samsung customer service center.
8
AC6
Inverter Communication problem
• Turn off the washer, unplug it, wait one minute, and then plug
the washer in again. If the information code remains, contact a
Samsung customer service center.
• Turn off the washer, unplug it, wait one minute, and then plug
the washer in again. If the information code remains, contact a
Samsung customer service center.
9
dC
Operating the washer with the door open.
• Make sure the door is properly closed.
• Make sure laundry is not caught in the door.
• Make sure the door is properly closed.
• Make sure laundry is not caught in the door.
10
HC
High temperature heating check.
• Turn off the washer, unplug it, wait one minute, and then plug
the washer in again. If the information code remains, contact a
Samsung customer service center.
• Turn off the washer, unplug it, wait one minute, and then plug
the washer in again. If the information code remains, contact a
Samsung customer service center.
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2017-02-02 2:07:16