Samsung 4-Door Flex (RF28K9380 Series) Manuel D’Utilisation

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Troubleshooting

If you encounter a problem with the refrigerator, first check the tables starting below, and 
then try the suggested actions.

General

Symptom

Action

The refrigerator does 
not operate or cool.

•  Make sure the power cord is connected properly.
•  Make sure the temperature control is set correctly. Try 

setting to a lower temperature.

•  Make sure the refrigerator is not being exposed to direct 

sunlight and is not near a heat source. Failing to do so may 
affect the cooling performance.

•  Make sure the refrigerator is far enough away from rear 

walls, side walls, or cabinets to allow proper ventilation. 
Failing to do so may affect the cooling performance.

•  Too much food can block the internal ventilation of the 

refrigerator. To keep the refrigerator operating normally, do 
not put too much food inside.

Food in the fridge 
freezes.

•  Check if the temperature control is set to the lowest 

temperature. If so, change to a higher temperature.

•  This can happen if the ambient room temperature is too low. 

Set the room temperature higher.

•  Check if food containing a high proportion of water has been 

put in the coldest area of the fridge or near the cooling vent. 
If so, move the food to other shelves in the fridge.

You hear unusual 
noises or sounds. 

•  Make sure the refrigerator is installed on a stable, flat 

surface.

•  Make sure the refrigerator is far enough away from rear 

walls, side walls, and cabinets to allow proper ventilation.

•  Make sure that there are no foreign objects (coins, keys, 

cutlery, etc.) inside or underneath the refrigerator.

•  The refrigerator may produce a ticking sound from inside. 

This occurs when the various accessories contract or expand 
as the temperature inside changes. This is normal.

Troubleshooting

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2016-03-30     1:11:21