Samsung ShowCase Side-by-Side Manuel D’Utilisation

English - 41

TROUBLESHOOTING

Troubleshooting

PROBLEM

SOLUTION

The refrigerator

does not work at

all or it does not

chill sufficiently.

• Check that the power plug is properly connected.
• Is the temperature control on the display panel set to the correct temperature?

Try setting it to a lower temperature.

• Is the refrigerator in direct sunlight or located too near a heat source?

If so, it may not be able to cool sufficiently. Install it in a location that is out of direct
sunlight and not near a heat source.

• Is the back of the refrigerator too close to the wall, preventing proper ventilation?

If so, it may not be able to cool sufficiently. Keep it an appropriate distance from the
wall.

• Is there too much food inside so that the food is blocking the outlet vent?

To keep the refrigerator at a suitable temperature, do not fill the refrigerator with too
much food.

The food in the

fridge is frozen.

• Is the temperature control on the display panel set to the correct temperature?

Try setting it to a warmer temperature.

• Is the temperature in the room very low?
• Did you store the food with a high water content in the coldest part of the fridge?

Try moving those items into the body of the fridge instead of keeping them in the
CoolSelect Zone™ drawer.

You hear unusual

noises or sounds.

• Check that the refrigerator is level and stable.
• Is the back of the refrigerator too close to the wall and therefore keeping air from

circulating?

• Was anything dropped behind or under the refrigerator?
• A “ticking” sound is heard from inside the refrigerator. This is normal and occurs

because various accessories are contracting or expanding in relation to the
temperature of the refrigerator interior.

The front corners

of the appliance

are hot and

condensation is

occurring.

• Some heat is normal as anti-condensators are installed in the front corners of the

refrigerator to prevent condensation.

• Is the refrigerator door ajar? Condensation can occur when you leave the door open

for a long time.

• Water condensation in the drawer may occur when storing vegetables and it will be

removed naturally as time passes.

Ice is not

dispensing.

• Did you wait for 12 hours after installation of the water supply line before making ice?

It may take longer to make ice if it is not sufficiently cool, such as when first installed.

• Is the water line connected and the shut-off valve open?
• Did you manually stop the ice making function? Make sure Ice is set to Cubed or

Crushed.

• Is there any ice blocked within the ice maker bucket?
• Is the freezer temperature too warm? Try setting the freezer temperature lower.

You can hear water

bubbling in the

refrigerator.

• This is normal. The bubbling comes from the refrigerant coolant liquid circulating

through the refrigerator.

There is a bad

smell in the

refrigerator.

•  Has a food item spoiled?
•  Make sure that strong smelling food (for example, fish) is wrapped so that it is airtight.
•  Clean out your freezer periodically and throw away any spoiled food.

When cleaning the inside of the fridge, store food elsewhere and unplug the
appliance. Wipe with a dry dishcloth after 2-3 hours and then circulate air inside the
refrigerator.

DA68-02976A-08.indb 41

2016. 7. 15. �� 11:31