Samsung Blu-ray Player H4500 Manuel D’Utilisation
Appendix
Troubleshooting
Before requesting service, please try the following solutions.
PROBLEM
SOLUTION
No operation can be performed with the
remote control.
• Check the batteries in the remote control. They may need replacing.
• Operate the remote control at a distance of no more than 20 feet from the player.
• Remove batteries and hold down one or more buttons for several minutes to drain
the microprocessor inside the remote control to reset it. Reinstall batteries and try to
operate the remote control again.
Disc does not play.
• Ensure that the disc is installed with the label side facing up.
• Check the region number of the Blu-ray Disc/DVD.
Disc Menu does not appear.
• Ensure that the disc has disc menus.
The prohibition message appears on the
screen.
• This message appears when an invalid button is pressed.
• The Blu-ray Disc/DVD’s software doesn’t support the feature (e.g., angles).
• You’ve requested a title or chapter number or search time that is out of range.
Play mode differs from the Setup Menu
selection.
• Some of the functions selected in the Setup Menu may not work properly if the disc is
not encoded with the corresponding function.
The screen ratio cannot be changed.
• The Screen Ratio is fixed on your Blu-ray Disc/DVD.
• This is not a problem with the player.
No audio.
• Make sure you have selected the correct Digital Output in the Audio Options Menu.
The screen is blank.
• If the HDMI output is set to a resolution your TV cannot support (for example, 1080p),
you may not see a picture on your TV.
• Press the p button (on front panel) for more than 5 seconds with no disc inside. All
settings will revert to the factory settings.
• When the factory default settings are restored, all stored user BD data is deleted.
Forgot password
• Press the p button (on front panel) for more than 5 seconds with no disc inside. All
settings including the password will revert to the factory settings.
Don’t use this unless absolutely necessary.
• When the factory default settings are restored, all stored user BD data is deleted.
The picture is noisy or distorted
• Make sure that the disc is not dirty or scratched.
• Clean the disc.
No HDMI output.
• Check the connection between the TV and the HDMI jack of the player.
• Check if your TV supports 480p, 720p, 1080i, or 1080p HDMI input resolutions.
Abnormal HDMI output screen.
• If random noise appears on the screen, it means that TV does not support HDCP
(High-bandwidth Digital Content Protection).
If you experience other problems.
• Go to the contents and find the section of the user manual that contains the
explanations regarding the current problem, and follow the procedure once again.
• If the problem still cannot be solved, please contact your nearest Samsung authorized
service center.
✎
NOTES
`
When the factory default settings are restored, all stored user BD data is deleted.
Repairs
If you contact us to repair your player, an administration fee may be charged if either:
1. An engineer is called out to your home at your request and there is no defect in the
1. An engineer is called out to your home at your request and there is no defect in the
product.
2. You bring the unit to a repair center and there is no defect in the product.
We will provide you with the amount of the administration fee before we make a home visit or
We will provide you with the amount of the administration fee before we make a home visit or
begin any work on your player.
We recommend you read this manually thoroughly, search for a solution on line at www.samsung.
com, or contact Samsung Customer Care before seeking to repair your player.
Specifications
General
Weight
2.4 Ibs
Dimensions
11.8 (W) X 8.2 (D) X 1.7 (H) inches
Operating Temperature Range
+41°F to +95°F
Operating Humidity Range
10 % to 75 %
USB
Type A
USB 2.0
DC output
5V 0.5A Max.
HDMI
Video
1080p, 1080i, 720p, 480p
Audio
PCM, Bitstream
- Design and specifications are subject to change without prior notice.
- For the power supply and power consumption, refer to the label attached to the player.
- Weight and dimensions are approximate.
17
BD_H4500_ZC-ENG-01 VE.indd 17
10/29/14 4:02 AM