Samsung RF7500J FDR with 33" Width Design, 580 L Guide D’Installation Rapide

5. Troubleshooting

PROBLEM

SOLUTION

The refrigerator does not 
work at all or it does not chill 
sufficiently.

•  Check if the power plug is properly connected.
•  Check if the set temperature on the digital display is warmer than the freezer or fridge inner 

temperature. If it is, set the refrigerator colder.

•  Is the refrigerator in direct sunlight or located near a heat source? 

If so, it may not be able to cool sufficiently. Install it in a location that is out of direct sunlight and not 

near a heat source.

•  Is the back of the refrigerator too close to the wall, preventing proper ventilation? 

If so, it may not be able to cool sufficiently. Keep it an appropriate distance from the wall.

•  Is there too much food inside so that the food is blocking the outlet vent? 

To keep the refrigerator at a suitable temperature, do not fill the refrigerator with too much food. 

The food in the fridge is 
frozen.

•  Check if the set temperature on the digital display is too low.
•  Try setting the refrigerator to a warmer temperature.
•  Is the temperature in the room too low? Set the refrigerator warmer.
•  Did you store the food which is juicy in the coldest part of the refrigerator? 

Try moving those items to the other shelves in the fridge instead of keeping them in the colder areas or 

bins.

You hear unusual noise or 
sounds.

•  Check if the refrigerator is level and stable.
•  Is the back of the refrigerator too close to the wall, preventing proper ventilation? 

Try moving the back of the refrigerator at least 2 inches from the wall.

•  Was anything dropped behind or under the refrigerator?
•  If you hear a “ticking” sound from inside the refrigerator, this is normal. 

It occurs because various parts contract or expand in response to temperature changes in the 

refrigerator interior.

•  If it sounds as if something is hitting something else inside the refrigerator, this is normal. The sound is 

caused by the compressor operating at high capacity.

The cabinet-door sealing area 
of the appliance is hot and 
condensation is occurring.

•  Some heat is normal as anti-condensators are installed in the vertical hinged section of the refrigerator 

to prevent condensation.

•  Is the refrigerator door ajar? 

Condensation can occur when you leave the door open for a long time.

Ice Maker is not producing 
ice.

•  It may take longer to make ice if it is not sufficiently cool, such as when first installed.

•  Is the water line connected and the shut-off valve opened?

•  Did you manually stop the ice making function?

•  Check if the filter is properly installed. If it is not properly installed, the ice making function may not 

work.

You can hear water bubbling 
in the refrigerator.

•  This is normal. 

The bubbling comes from refrigerant circulating through the refrigerator.

There is a bad smell in the 
refrigerator.

•  Check for spoiled food.

•  Foods with strong odors (for example, fish) should be tightly covered.

•  Clean out your freezer periodically and throw away any spoiled or suspicious food.

Frost forms on the walls of 
the freezer.

•  Is the air vent blocked? 

Remove any obstructions so air can circulate freely.

•  Allow sufficient space between the stored foods for efficient air circulation.

•  Is the freezer drawer closed properly?

Water dispenser is not 
functioning.

•  Is the water line connected and the shut-off valve opened?

•  Has the water supply line tubing been crushed or kinked?

•  Make sure the tubing is free and clear of any obstruction.

•  Is the water tank frozen because the fridge temperature is too low? 

Try selecting a warmer setting on the Digital display.

•  Check if  the filter is properly installed. If it is not properly installed, the water dispenser may not work

Auto close system does not 
work with the freezer door.

•  Is there an imbalance between the right and left parts of the door?

•  Open and close the door smoothly 1~2 times. 

After you do this, the auto close system usually works properly again.

•  Try opening the door smoothly to avoid unbalancing the right and the left part of the door.

Condensation or water drops 
form on both sides of the 
fridge door’s central part.

•  Condensation or water drops may form if the humidity is too high while the refrigerator is operating. 

•  If condensation or water drops appears on both sides of fridge door’s central part, turn the Energy Saver 

mode off after removing the condensation. 

(See the explanation of the Energy Saver button in “Using the Control Panel” on page 18.)