Funkwerk elmeg hybird 300 5510000184 Manuel D’Utilisation
Codes de produits
5510000184
o Check in/out: Releasing/blocking of line access authorisation
o Room status (cleaning) can be set via the room telephone
o Printout of call data with itemised billing
o Configurable cost factor for calls
o Information about existing messages on room telephone (MWI)
o Reception telephone with room function keys
o Wake-up to room telephones
o Room status (cleaning) can be set via the room telephone
o Printout of call data with itemised billing
o Configurable cost factor for calls
o Information about existing messages on room telephone (MWI)
o Reception telephone with room function keys
o Wake-up to room telephones
Mini call centre
The mini call centre is also a complete solution with its own admin access and offers a number of functions for a small
call centre team that has up to 16 employees within a company. Ideal for small groups that need to communicate both
frequently and in a dynamic manner, e.g. Sales Back Office, Support, Order Taking and Processing or Customer
Service.
The mini call centre is also a complete solution with its own admin access and offers a number of functions for a small
call centre team that has up to 16 employees within a company. Ideal for small groups that need to communicate both
frequently and in a dynamic manner, e.g. Sales Back Office, Support, Order Taking and Processing or Customer
Service.
Scope of functions:
o Flexible assignment of lines and agents to call centre
o Dynamic customisation via supervisor (depending on call volume)
o Call centre call assignment (according to idle period of agent)
o Statistical analysis of lines and agents
o Flexible assignment of lines and agents to call centre
o Dynamic customisation via supervisor (depending on call volume)
o Call centre call assignment (according to idle period of agent)
o Statistical analysis of lines and agents
Voice applications
The integrated voice applications are based on WAV files and offer a number of different solutions:
o Announcement before query:
With the possibility of entering numbers following the voice announcement in order to be connected to the relevant
department or to directly select an extension
o MoH:
Individual playing of music in the queue
o Announcement / Infotext:
Brief message for the caller, e.g.: when calling outside of business hours.
o Wake-up message:
Induvidual wake-up messages are played to the guest via wake-up call
The integrated voice applications are based on WAV files and offer a number of different solutions:
o Announcement before query:
With the possibility of entering numbers following the voice announcement in order to be connected to the relevant
department or to directly select an extension
o MoH:
Individual playing of music in the queue
o Announcement / Infotext:
Brief message for the caller, e.g.: when calling outside of business hours.
o Wake-up message:
Induvidual wake-up messages are played to the guest via wake-up call
In order to be able to customise performance features and applications to the various daily requirements, calendars are
used in order to switch the respective application in a timely manner. There are calendars for the following applications:
Team (call assignment), day/night service, door terminal functions, Class of Service etc.
used in order to switch the respective application in a timely manner. There are calendars for the following applications:
Team (call assignment), day/night service, door terminal functions, Class of Service etc.
TAPI
The newly developed elmeg hybird TAPI interface is 64-bit compatible and allows for a wide variety of CTI applications.
The compatibility to ESTOS enables the integration of CTI functions in different applications (Exchange, Outlook, Lotus
Notes, Tobit, David, CRM systems etc). All system telephones as well as analogue and ISDN standard terminals can
be connected via the "new" TAPI. The interface enables TAPI clients to be connected to the LAN; either with or without
using a TAPI server.
The compatibility to ESTOS enables the integration of CTI functions in different applications (Exchange, Outlook, Lotus
Notes, Tobit, David, CRM systems etc). All system telephones as well as analogue and ISDN standard terminals can
be connected via the "new" TAPI. The interface enables TAPI clients to be connected to the LAN; either with or without
using a TAPI server.
External applications server
The connection to MS Exchange implements the following unified messaging functions:
o Voice Messaging – access to messages, appointments, contacts and voice messages by voice/tone dialling; any
messages in the mailbox are read.
o Voice control – any messages in the mailbox can be controlled using your voice.
o Answering machine – the exchange mailbox can be used as an answering machine.
o Auto Attendant (16 languages) – transfer of calls with possibility to search in address book as well.
o Voice Messaging – access to messages, appointments, contacts and voice messages by voice/tone dialling; any
messages in the mailbox are read.
o Voice control – any messages in the mailbox can be controlled using your voice.
o Answering machine – the exchange mailbox can be used as an answering machine.
o Auto Attendant (16 languages) – transfer of calls with possibility to search in address book as well.
Additional server connections to e.g.: Presence, LDAP, CRM / ERP are currently in preparation.
Mobility:
The new DECT system is connected to the hybird in the form of a DECToIP system via the SIP protocol – without an
integrated module. This mobility solution combines two proven technologies: DECT for the connection between the
access point and the terminal (good coverage and voice quality), and IP between the DECT base and the elmeg hybird.
The coverage can be adjusted to suit the local conditions via the flexibly positioned access points and the DECT
repeaters.
integrated module. This mobility solution combines two proven technologies: DECT for the connection between the
access point and the terminal (good coverage and voice quality), and IP between the DECT base and the elmeg hybird.
The coverage can be adjusted to suit the local conditions via the flexibly positioned access points and the DECT
repeaters.