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Samsung LED Monitor Manuel D’Utilisation

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9 Troubleshooting Guide
9 
Troubleshooting Guide
9.1
Requirements Before Contacting Samsung Customer 
Service Center
9.1.1
Testing the Product
 
Before calling Samsung Customer Service Center, test your product as follows. If the problem persists, 
contact Samsung Customer Service Center.
 
Check if your product is operating normally by using the product test function.
If the screen is turned off and the power indicator blinks even though the product is properly connected 
to a PC, perform a self-diagnosis test.
1
Power off both the PC and product.
2
Disconnect the cables from the product.
3
Power on the product.
4
If the message 
Check Signal Cable
 appears, the product is working normally.
 
If the screen remains blank, check the PC system, video controller and cable.
 
9.1.2
Checking the Resolution and Frequency
For a mode that exceeds the supported resolution (refer to "10.3 Standard Signal Mode Table"), 
the message 
Not Optimum Mode
 will appear for a short time.