Samsung BD-J5500E Manuel D’Utilisation

Appendix

Before requesting service, please try the following solutions.

No operation can be 

performed with the 

remote control.

Check the batteries in the remote control. They may need replacing.

 

●

Operate the remote control at a distance of no more than 

 

●

6.1m from the player.
Remove batteries and hold down one or more buttons 

 

●

for several minutes to drain the microprocessor inside the 

remote control to reset it. Reinstall batteries and try to 

operate the remote control again.

Disc does not play.

Ensure that the disc is installed with the label side facing up.

 

●

Check the region number of the Blu-ray Disc/DVD.

 

●

Disc Menu does not 

appear.

Ensure that the disc has disc menus.

 

●

The prohibition 

message appears on 

the screen.

This message appears when an invalid button is pressed.

 

●

The Blu-ray Disc/DVD’s software doesn’t support the 

 

●

feature (e.g., angles).
You’ve requested a title or chapter number or search time 

 

●

that is out of range.

Play mode differs from the 

Setup Menu selection.

Some of the functions selected in the Setup Menu may not work 

 

●

properly if the disc is not encoded with the corresponding function.

The screen ratio 

cannot be changed.

The Screen Ratio is fixed on your Blu-ray Disc/DVD.

 

●

This is not a problem with the player.

 

●

No audio.

Make sure you have selected the correct Digital Output in 

 

●

the Audio Options Menu.

The screen is blank.

If the HDMI output is set to a resolution your TV cannot support 

 

●

(for example, 1080p), you may not see a picture on your TV.
Press the 

 

●

 button (on front panel) for more than 5 

seconds with no disc inside. All settings will revert to the 

factory settings.
When the factory default settings are restored, all stored 

 

●

user BD data is deleted.

Forgot password

Press the 

 

●

 button (on front panel) for more than 5 

seconds with no disc inside. All settings including the 
password will revert to the factory settings.  
Don’t use this unless absolutely necessary.
When the factory default settings are restored, all stored 

 

●

user BD data is deleted.

The picture is noisy or 
distorted

Make sure that the disc is not dirty or scratched.

 

●

Clean the disc.

 

●

No HDMI output.

Check the connection between the TV and the HDMI jack 

 

●

of the player.
Check if your TV supports 576p/480p, 720p, 1080i, or 

 

●

1080p HDMI input resolutions.

Abnormal HDMI 
output screen.

If random noise appears on the screen, it means that TV 

 

●

does not support HDCP (High-bandwidth Digital Content 
Protection).

If you experience 
other problems.

Go to the contents and find the section of the user 

 

●

manual that contains the explanations regarding the 
current problem, and follow the procedure once again.
If the problem still cannot be solved, please contact your 

 

●

nearest Samsung authorised service centre.

I can see folders shared 
through DLNA, but I 
cannot see the files.

DLNA shows only files corresponding to the Image, Music, 

 

●

and Movie categories. Files that do not correspond to 
these categories are not displayed.

Video is played 
intermittently.

Check if the network is stable. 

 

●

Check if the network cable is properly connected and if 

 

●

the network is overloaded. 

ADLNA connection 
between Player and 
PC is unstable.

The IP address under the same subnetwork should be 

 

●

unique. If they are not, IP interference can cause this 
phenomenon. 
Check if you have a firewall enabled. 

 

●

If so, disable the firewall function.