Samsung External Dispenser Side-by-Side Manuel D’Utilisation

English - 88

troubleshooting

PROBLEM

SOLUTION

The refrigerator

does not work at

all or it does not

chill sufficiently.

• Check that the power plug is properly connected.
• Is the temperature control on the display panel set to the correct temperature?

Try setting it to a lower temperature.

• Is the refrigerator in direct sunlight or located too near a heat source?
• Is the back of the refrigerator too close to the wall and therefore keeping air from

circulating?

Food in the fridge

is frozen.

• Is the temperature control on the display panel set to the correct temperature?

Try setting it to a warmer temperature.

• Is the temperature in the room very low?
• Did you store food with a high water content in the coldest part of the fridge?

You hear unusual

noises or sounds.

• Check that the refrigerator is level and stable.
• Is the back of the refrigerator too close to the wall and therefore keeping air from

circulating?

• Was anything dropped behind or under the refrigerator?
• If you hear a “ticking” sound from inside the refrigerator, this is normal. It occurs

because various parts contract or expand in response to temperature changes in the
refrigerator interior.

The front corners

of the appliance

are hot and

condensation is

occurring.

• Some heat is normal as anti-condensators are installed in the front corners of the

refrigerator to prevent condensation.

• Is the refrigerator door ajar?

Condensation can occur when you leave the door open for a long time.

Ice is not

dispensing.

• Did you wait at least 12 hours after installation of the water supply line before making

ice?

• Is the water line connected and the shut-off valve open?
• Did you manually stop the ice making function?

Make sure Ice Type is set to Cubed or Crushed.

• Are there ice cubes frozen together in the ice maker bucket?
• Is the freezer temperature too warm? Try setting the freezer temperature lower.

You can hear water

bubbling in the

refrigerator.

• This is normal. The bubbling comes from the refrigerant liquid circulating through the

refrigerator.

There is a bad

smell in the

refrigerator.

•  Has a food item spoiled?
•  Make sure that strong smelling food (for example, fish) is wrapped so that it is airtight.
•  Clean out your freezer periodically and throw away any spoiled or suspect food.

Frost forms on

the walls of the

freezer.

•  Is the air vent blocked? Remove any obstructions so air can circulate freely.
•  Allow sufficient space between the foods stored for efficient air circulation.
•  Is the freezer door closed properly?

Water dispenser is

not functioning.

• Is the water line connected and the shut-off valve open?
• Has the water supply line tubing been crushed or kinked?

Make sure the tubing is free and clear of any obstruction.

• Is the water tank frozen because the refrigerator temperature is too low?

Try selecting a warmer setting on the main display panel.

Display does not

work!

• Press the Reset button over one second to reset the memory.

With this, the user information is not to be reset.

DA68-02500B-13.indb 88

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