Samsung External Dispenser French Door Guide D’Installation Rapide

Troubleshooting

PRoBLEM

SoLUTIoN

The Refrigerator does not 
work at all or it does not chill 
sufficiently.

• Check that the power plug is properly connected.
•  Is the temperature control on the display panel set to the correct temperature?                                       

Try setting it to a lower temperature.

• Is the Refrigerator in direct sunlight or located near a heat source?
•   Is the back of the Refrigerator too close to the wall and therefore keeping air from 

circulation?

The food in the Refrigerator is 
frozen.

•  Is the temperature control on the display set to the correct temperature? 

Try setting it to a warmer temperature.

• Is the temperature in the room too low?
•  Did you store the food with  high water content in the coldest part of the Refrigerator? Try 

moving those items into the body of the Refrigerator instead of keeping them in the Cool 
Select Pantry™.

You hear unusual noise or 
sounds.

• Check that the Refrigerator is level and stable.
•  Is the back of the Refrigerator too close to the wall and therefore keeping air from 

circulating?

• Was anything dropped behind or under the Refrigerator?
•  A “ticking” sound is heard from inside the Refrigerator. It is normal and occurs because 

various accessories are contracting or expanding according to the temperature of the 
Refrigerator interior.

The front corners and vertical 
hinged section of the appliance 
are hot and condensation is 
occurring.

•  Some heat is normal as anti-condensators are installed in the vertical hinged section of the 

Refrigerator to prevent condensation.

•  Is the Refrigerator door ajar? Condensation can occur when you leave the door open for a 

long time.

Ice Maker is not producing ice.

•  Did you wait for 12 hours after installation of the water supply line before making ice?
• Is the water line connected and the shut-off valve opened?
• Did you manually stop the ice making function?
• Is the Freezer temperature too warm? Try setting the Freezer temperature lower.

You can hear water bubbling in 
the Refrigerator. 

•  This is normal. The bubbling comes from the Refrigerator coolant liquid circulating through 

the Refrigerator.

There is a bad smell in the 
Refrigerator.

•  Check for spoiled food.
•  Foods with strong odors(for example, fish) should be tightly covered.
• Clean out your Freezer periodically and throw away any spoiled or suspicious food.

Frost forms on the walls of the 
Freezer.

•  Is the air vent blocked? Remove any obstructions so air can circulate freely.
• Allow sufficient space between the foods stored for efficient air circulation.
• Is the Freezer drawer closed properly?

Water dispenser is not 
functioning.

• Is the water line connected and the shut-off valve opened?
• Has the water supply line tubing been crushed or kinked? 
  Make sure the tubing is free and clear of any obstruction.
• Is the water tank frozen because the Refrigerator temperature is too low?
  Try selecting a warmer setting on the main display panel.