Samsung External Dispenser French Door Guide D’Installation Rapide

Troubleshooting

PROBLEM

SOLUTION

The Refrigerator does not 

work at all or it does not 

chill sufficiently.

• Check that the power plug is properly connected.

•  Is the temperature control on the display panel set to the correct temperature?                                       

Try setting it to a lower temperature.

• Is the Refrigerator in direct sunlight or located near a heat source?

•   Is the back of the Refrigerator too close to the wall and therefore keeping air 

from circulation?

The food in the 

Refrigerator is frozen.

•  Is the temperature control on the display set to the correct temperature? 

Try setting it to a warmer temperature.

• Is the temperature in the room too low?

•  Did you store the food with  high water content in the coldest part of the 

Refrigerator? Try moving those items into the body of the Refrigerator instead of 

keeping them in the Cool Select Pantry™.

You hear unusual noise or 

sounds.

• Check that the Refrigerator is level and stable.

•  Is the back of the Refrigerator too close to the wall and therefore keeping air 

from circulating?

• Was anything dropped behind or under the Refrigerator?

•  A “ticking” sound is heard from inside the Refrigerator. It is normal and occurs 

because various accessories are contracting or expanding according to the 

temperature of the Refrigerator interior.

The front corners and 

vertical hinged section 

of the appliance are hot 

and condensation is 

occurring.

•  Some heat is normal as anti-condensators are installed in the vertical hinged 

section of the Refrigerator to prevent condensation.

•  Is the Refrigerator door ajar? Condensation can occur when you leave the door 

open for a long time.

Ice Maker is not 

producing ice.

•  Did you wait for 12 hours after installation of the water supply line before making ice?

• Is the water line connected and the shut-off valve opened?

• Did you manually stop the ice making function?

• Is the Freezer temperature too warm? Try setting the Freezer temperature lower.

You can hear water 

bubbling in the 

Refrigerator. 

•  This is normal. The bubbling comes from the Refrigerator coolant liquid 

circulating through the Refrigerator.

There is a bad smell in the 

Refrigerator.

•  Check for spoiled food.

•  Foods with strong odors(for example, fish) should be tightly covered.

•  Clean out your Freezer periodically and throw away any spoiled or suspicious food.

Frost forms on the walls 

of the Freezer.

•  Is the air vent blocked? Remove any obstructions so air can circulate freely.

• Allow sufficient space between the foods stored for efficient air circulation.

• Is the Freezer drawer closed properly?

Water dispenser is not 

functioning.

• Is the water line connected and the shut-off valve opened?

• Has the water supply line tubing been crushed or kinked? 

  Make sure the tubing is free and clear of any obstruction.

• Is the water tank frozen because the Refrigerator temperature is too low?

  Try selecting a warmer setting on the main display panel.

Auto close system does 

not work with the freezer 

door.

• Is there an imbalance between the right and left parts of the door? 

•  Close and open the door smoothly 1~2 times. Then, the auto close system will 

be worked well again.

•  Try opening the door smoothly to avoid the unbalance between the right part 

and the left part of the door.