Samsung SSA-R2010 Manuel D’Utilisation

 

troubleshooting

troubleshooting

TROUBLESHOOTING

If the product does not function properly, please see the below for trouble shooting.

PROBLEM ACTION

If you fail to enter registration mode using 
the master card

1)   Check if the master card is invalid.

Change the master card using software communications, and try to access 
using the changed card.

2)   Refer to the user manual and initialize the hardware. (before system 

installation)

       

*  Note that all existing settings will return to the factory default.

(card deleted/system initialized/master card deleted, etc)

3)   If the problem persists, contact the nearest customer service for technical 

help.

Fingerprint registration or authentication 
do not work well.

1)   Please check the correct fi ngerprint registration instruction in the user 

manual and try again. 

2)   Check the state of the fi ngerprint.

3)   Adaptive mode will correct excessively dry or moist fi ngerprints as necessary 

when sensing them. It may take longer to sense the fi ngerprint in this mode, 
but the fi ngerprint recognition rate will be increased. You can confi gure the 
Adaptive settings using the software.