Samsung RF50K5910DP Manuel D’Utilisation

English 43

Fault analysis 

Problems

Solutions

Could not find

“Samsung Smart

Home” on the app

market.

□  The Samsung Smart Home app is available on 

smartphones that run Android 4.0 (ICS) or higher, or iOS 

7.0 or higher.

□  Tablet computers are not supported.

The Samsung Smart

Home app fails to

operate.

□  The Samsung Smart Home app is available on 

applicable models only.

□  The old Samsung Smart Refrigerator app cannot connect 

with Samsung Smart Home models.

The Samsung Smart

Home app is installed

but is not connected

to my refrigerator.

□  You must log into your Samsung account to use the app.

□  Make sure that the router operates normally.

□  If the Wi-Fi icon turns off, turn it on.

□  If the Wi-Fi icon blinks, this indicates that a network 

connection is not established. Use Easy Connection 

on the Samsung Smart Home app to connect your 

refrigerator to the router.

Could not log into the

app.

□  You must log into your Samsung account to use the app.

□  If you don’t have a Samsung account, follow the app’s 

onscreen instructions to create one.

Easy Connection fails.

□  Easy Connection may fail due to the distance from the 

router or electrical interference from the surrounding 

environment. Wait a moment and try again.

The Samsung

Smart Home app

is successfully

connected to my

refrigerator but does

not run.

□  Exit and restart the Samsung Smart Home app, or 

disconnect and reconnect the router.

□  Unplug the power cord of the refrigerator, and plug it 

again after 1 minute.