Avira antivir windows server Manuel D’Utilisation

Service 

9 

Service 

9.1 

First Aid 

If you have general problems with the program or you cannot clean your system after an 
infection:  
f  Please check AntiVir functions with the checklist below. 

9.1.1 

Checking System Configuration 

f  Check if Avira AntiVir Server service is active. You can see this in the Services 

configuration window (Start/Settings/Control Panel/Administrative Tools/Services) at 
Avira AntiVir Server service: 

– 

the Startup type must be Automatic. 

– 

in the Log on tab, Local System account has to be activated. 

– 

also, Allow service to interact with desktop must be activated. 

If the service is active: 
f  Check the current configuration of Avira AntiVir Server service. 

If the service is not active: 
f  Activate the Avira AntiVir Server service in the Services configuration window. 
f  Select Avira AntiVir Server service. 
f  Click on Start. 

  The Avira AntiVir Server service is started. 

If this does not work: 
f  Check the error codes and messages in the Event Viewer in the AntiVir Server 

Console.   

f  Check the entries in the main log file of Avira AntiVir Server. 

If this does not help either: 
f  Contact AntiVir Support (see chapter: Support-Service). Have all messages from the 

Event Viewer and the main log file at hand. 

9.1.2 

Checking Guard Configuration 

f  Check whether the Local Files option under Settings :: Guard :: Scan is activated. 
f  Check the settings for Files to scan under Settings :: Guard :: Scan. If "Use file 

extensions list" is activated: check the file extensions list and if necessary 

f  Check whether AntiVir has actually performed file scanning. Activate the Complete 

Information option in the Report tab. Test the access and check the report file. 

22 

Avira AntiVir Server 

Avira GmbH