Avaya 2420 Manuel D’Utilisation

Call Waiting tells you if another call arrives while you are already making a 
call by providing call waiting tone. If you hear the call waiting tone, either 
end your current call or put the caller on hold. The waiting call should then 
ring.  
To turn call waiting on use the code *15; to turn it off use *16. 
 

Your calls can be forwarded to another extension or an external number 
either when you are away from your desk (on no answer), when your 
extension is busy, and all calls (for example when you go on holiday). 
•  To switch forward direct station (i.e. not Hunt Group) calls on dial *01, to 

switch it off dial *02. 

•  To switch forward on busy on dial *03, to switch it off dial *04. 
•  To switch forward on no answer on dial *05, to switch it off dial *06. 
•  To set the number to which your calls are forwarded dial *07*201#, 

forwarding to 201 in this example. 

 

You can divert your calls to another extension. In the examples below N is 
the extension to which you want your calls diverted. Note that, if you do not 
answer calls at the temporary extension, they are forwarded to your own 
voicemail or call forwarding number. 
At another extension: 
•  *12*N# from the extension you are temporarily using. 
•  *13*N# to re-direct the calls back to your own extension, before you 

return to it.  
 

At your own extension: 
•  *14*N# from your own extension. 
•  *14*# to cancel either feature from your own extension.