Avaya index 2030 Manuel D’Utilisation

2030 & 2050 Telephone User Guide

Page i

IP Office

40DHB0002UKAG Issue 7c (17th May 2004)

Table of Contents

The 2030 & 2050 Phone ............................................................................................................. 1

Introduction to the 2030 and 2050 Phones................................................................................................. 1

Using the SCROLL Key.............................................................................................................................. 1

On-Hook Dialling, Speaker & Answer Release .......................................................................................... 1

Tones & Ringing ......................................................................................................................................... 2

The Phone Lamp ........................................................................................................................................ 2

Notes for Notes for INDeX Users ............................................................................................................... 3

Making Calls ............................................................................................................................... 5

Notes on Making Calls................................................................................................................................ 5

Making Internal Calls .................................................................................................................................. 5

Making a Page Call .................................................................................................................................... 5

Redialling External Numbers ...................................................................................................................... 5

Making External Calls................................................................................................................................. 6

Making Calls from the INDeX Directory...................................................................................................... 6

Speed Dials................................................................................................................................. 7

Using Speed Dials ...................................................................................................................................... 7

Storing Personal Speed Dials..................................................................................................................... 7

Account Codes........................................................................................................................... 9

If ENTER ACCOUNT or NO ACCOUNT Appears ...................................................................................... 9

Adding Voluntary Account Codes............................................................................................................... 9

Busy or Unanswered ............................................................................................................... 11

Options If Busy or Unanswered................................................................................................................ 11

Arrange a Callback ................................................................................................................................... 11

Leave a Message ..................................................................................................................................... 11

Actions During a Call............................................................................................................... 13

Changing the Call Volume........................................................................................................................ 13

Switching to Handsfree............................................................................................................................. 13

Muting Calls.............................................................................................................................................. 13

Software Release ..................................................................................................................................... 13

Create a Conference Call ......................................................................................................................... 14

Answering Calls ....................................................................................................................... 15

Answering Normal Calls ........................................................................................................................... 15

Answering a Page Call ............................................................................................................................. 15

Answering a Message .............................................................................................................................. 15

Answering Other Extensions - Call Pickup ............................................................................................... 16

Answering a Call Waiting.......................................................................................................................... 17

Displaying the Call History........................................................................................................................ 17

Transfer, Park & Hold Calls..................................................................................................... 19

Transferring Calls ..................................................................................................................................... 19

Holding Calls ............................................................................................................................................ 19

Parking Calls (Park and Ride) .................................................................................................................. 20

Dialling Ahead .......................................................................................................................................... 20

Diverting Calls.......................................................................................................................... 21

Setting Divert Numbers ............................................................................................................................ 21

Switching Divert All On/Off ....................................................................................................................... 22

Switching No Calls On/Off ........................................................................................................................ 22

Displaying an Absence Message ............................................................................................................. 23

Follow Me ................................................................................................................................................. 23

Remote Forwarding .................................................................................................................................. 24

DSS Keys .................................................................................................................................. 25