HP deskjet 970c Manuel D’Utilisation

Text or graphics are in the 
wrong place.

• Make sure you have selected the correct orientation (portrait or landscape) on the 

• Make sure the media is correctly oriented in the IN tray.
• Make sure the paper guides fit snugly against the media.

The printer is really slow.

• Check the amount of RAM and processor speed in your computer (see “System 

• Having less than 100 MB of free space on your computer’s hard drive can mean 

longer processing times.

• Check the printer driver that you are using. Be sure to regularly check the HP web 

site at 

 for the most recent software 

updates. 

• Large, complex documents containing graphics or photographs print slower than 

text-only documents.

• When printing photographs, select 

 in Photo Paper Printing instead of 

. 

• You may be running numerous software programs simultaneously.
• Third-party devices connected between your printer and your computer can slow 

the printer.

• Printing over a network can cause the printer to print slower.

No page came out of the 
printer.

• Make sure the power is on and all connections are secure.
• Make sure the printer cover is closed.
• Make sure the media is correctly loaded in the IN tray.
• If the Power Light is blinking, the printer is processing information. Be patient. 
• If the Resume Light is blinking, press the Resume Button.
• If the Print Cartridge Status Light is blinking, lift the printer cover, check the Print 

Cartridge Status, and verify that the print cartridge cradle contains properly 
installed print cartridges.

• Determine whether paper is stuck in the printer. If it is, see “Clearing a Paper Jam” 

• Make sure the Automatic Two-Sided Printing Module or Rear Access Door is in 

place.

A blank page came out of 
the printer.

• Make sure you have removed the protective piece of vinyl tape on each of the 

• Lift the printer cover and check the Print Cartridge Status icons to make sure you 

are not out of ink. See “Print Cartridge Status” on page 29. 

• If you are trying to print a fax:

1

Save the fax in a graphic format (such as TIFF).

2

Place it in a word processing document, and print from there.

Something is missing from 
the page.

• Make sure you have set the correct margins.
• Make sure the margins are within the printable area. See “Minimum Printing 

• Make sure the text and graphics are scaled correctly in your document.

970C.book  Page 38  Tuesday, February 1, 2000  11:31 PM