HP laserjet 3390, 3392 all-in-one Instruction De Maintenance
Problem
Cause
Solution
CAUTION
Do not try to pull
the original from the ADF; you
might damage the scanner or
your original. See
might damage the scanner or
your original. See
The original is too small.
The minimum size that the flatbed
scanner supports is 25 x 25 mm (1 x 1
inch). The minimum size that the ADF
supports is 127 x 127 mm (5 x 5 inches).
The original might be jammed. See
scanner supports is 25 x 25 mm (1 x 1
inch). The minimum size that the ADF
supports is 127 x 127 mm (5 x 5 inches).
The original might be jammed. See
.
The media size is incorrect.
In Scan settings, make sure that the
input media size is large enough for the
document that you are scanning.
input media size is large enough for the
document that you are scanning.
The scan takes too long
The resolution or color level is set too
high.
high.
Change the resolution and color level
settings to the correct settings for your
job.
settings to the correct settings for your
job.
The software is set to scan in color.
The system default is color, which takes
longer to scan even when scanning a
monochrome original. If you acquire an
image through TWAIN or WIA, you can
change the settings so that the original
scans in grayscale or black-and-white.
See the all-in-one software Help for
details.
longer to scan even when scanning a
monochrome original. If you acquire an
image through TWAIN or WIA, you can
change the settings so that the original
scans in grayscale or black-and-white.
See the all-in-one software Help for
details.
A print job or copy job was sent before
you tried to scan.
you tried to scan.
If someone sent a print job or copy job
before you tried to scan, the scan will
start if the scanner is not busy. However,
because the all-in-one and scanner
share memory, the scan might be slower.
before you tried to scan, the scan will
start if the scanner is not busy. However,
because the all-in-one and scanner
share memory, the scan might be slower.
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Chapter 6 Troubleshooting
ENWW