Canon multipass c5500 Manuel D’Utilisation
10-16
Troubleshooting
Chapter 10
Color Printing and Copying Problems
Problem
Cause
Solution
Printer prints only in
The MultiPASS printer driver
Make sure the MultiPASS is
black (you are printing
may not be selected.
the default printer in your
from an application that
application.
supports color printing
but your output is
but your output is
The printer driver may not be
Check that you selected Color
black ink only)
selecting color.
in the Color Model dialog box
of the Graphics tab of the
printer driver.
of the Graphics tab of the
printer driver.
The color BJ cartridge may
Print the Nozzle Check pattern
not be installed or may not
to make sure the BC-21e Color
be working properly.
BJ Cartridge is installed and
firing correctly.
firing correctly.
If a BJ tank is empty, replace it.
The print head unit may
Clean the print head (see
need cleaning.
page 9-8).
The application you are using
Make sure your application
may not support color
supports color printing.
printing.
Colors are broken or
The print mode may be
If you are printing high
uneven
wrong.
density graphics on plain
paper, set the Media Type to
Coated Paper on the Paper tab
of the printer driver.
paper, set the Media Type to
Coated Paper on the Paper tab
of the printer driver.
If you are printing a thin
Choose cyan, yellow,
line with a nonprimary
magenta, or black instead.
color, your software may
be telling the unit to place
a color every other dot,
with white in between.
be telling the unit to place
a color every other dot,
with white in between.
Colors print incorrectly
The MultiPASS printer
Make sure the MultiPASS
driver may not be selected.
is the default printer in your
application.
application.
The driver may not be
Check that you selected
selecting color.
Color in the Color Model
dialog box in the Graphics tab
of the printer driver.
dialog box in the Graphics tab
of the printer driver.
The driver may not be
Make sure the correct paper
selecting the right media.
type is set in the driver.
Colors are missing
The print head may need to
Clean the print head (see
be cleaned.
page 9-8).