Toshiba brst-10 Manuel D’Utilisation

10-1

EO1-13013

If you cannot solve a problem with the following solutions, do not attempt to repair it yourself.  Turn
the power off, unplug the printer, then contact your TOSHIBA TEC representative for assistance.

10. TROUBLESHOOTING

Symptom

The power does not turn
on.

Receipt paper or Slip is not
issued.

No print however the
POWER LED lights.

Dim print

One print line missing

Irregular print/ blurred print

Paper feed slantwise

Check Point

• Is the power cord plugged in

correctly?

• Is the power supplied to the AC

outlet?

• Has the fuse or circuit breaker

blown?

• Is the receipt roll loaded

properly?

• Is the printer jammed with the

receipt?

• Is the interface cable connected

correctly?

• Does the specifications of the

interface cable meet that of the
host or the printer?

• Is ink getting low?

• Is the head unit dirty?

Is ink getting low?

• Is proper paper used?

• Is the paper damp?

• Is the paper folded or wrinkled?

• Is the paper damp?

Solution

• Plug in correctly.

• If it is not a power failure, check

for the power supply to the AC
outlet with another electric
appliance.  When the power is
not supplied, contact your
nearest power company.

• Check the fuse or circuit

breaker.

• Refer to page 6-1 and load the

receipt roll properly.

• Refer to page 9-1 and remove

the jammed receipt, and reload
the receipt roll.

• Connect the interface cable

correctly.

• Use a TOSHIBA TEC original

interface cable.

• Refer to page 9-1 and clean the

head unit.  If this problem still
occurs, replace the ink cartridge
with a new one.

• Refer to page 9-1 and clean the

head unit.  If this problem still
occurs, replace the ink cartridge
or head unit/ ink cartridge with a
new one.

• Refer to page 2-2 and use the

TOSHIBA TEC specified paper.

• Do not use damp paper.

• Do not use old paper or folded

paper.  Use a new one.

• Do not use damp paper.

If any problem occurs excepting the above, please contact your nearest TOSHIBA TEC representative.